Business Analyst IT - Conway Truckload (Joplin, MO)

Job Summary: Work with assigned Offices, Customers, Managers, Interface with IT users to determine business system requirements, conduct interviews, develop questionnaires and analyze results. Conduct observations of business areas and work flow, help facilitate meetings between users and IT personnel to resolve issues, gather and review requirements. Essential Functions: Promote the IT department - applications, processes & procedures - to users and clients. Adhere to IT department standards while developing requirements documents, test plans, and process flow diagrams. Maintain system requirement specifications to ensure the integrity of those documents as system/business changes occur. Initiate appropriate actions to research resolutions and clarifications of business issues and requirements. Conduct research on appropriate software packages to meet user-defined system requirements. Provide status reports to the Manager - Business Analysis concerning progress and issues with open projects. Remain proficient in the use of the IT standard PC platform, including Windows, the Microsoft Office suite, and Outlook. Perform other duties or assist with special projects where needed or assigned. Scope and Accountability:Applies principles, concepts, practices and standards of a professional field to complete a variety of ongoing assignments and projects. Analyzes quantitative information and applies professional judgment to resolve a variety of issues. Affects team effectiveness through responsibility for the quality of own work. Qualification Requirements:Competencies/Skills:To perform this job successfully, an individual should demonstrate the following competencies: Functional/Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge - like Internet technology; does well in technical courses and seminars. Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information. Communicating Effectively - Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message across. Relating Skills - Warm, friendly and interpersonally agile; easy to approach and talk to; relates well to all kinds of people; makes a pleasant first impression and builds solid relationships. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Focusing on the Bottom Line - Attacks everything with drive and energy with an eye on the bottom line; not afraid to initiate action before all the facts are known; drives to finish everything he/she starts. Decision Quality- Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advise and solutions. Managing Work Processes - Is an effective process, work flow and systems designer, is good at figuring out what to measure to track progress; sets up systems that can almost manage themselves; is a master at the effectiveness and efficiency of work systems; can quickly diagnose and fix a work flow problem; always looking for incremental process improvement. Acting with Honor and Character - Is a person of high character; is consistent and acts in line with a clear and visible set of values and beliefs; deals and talks straight; walks his/her talk; is direct and truthful but at the same time can keep confidences.

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